Customer Service Awards
These are the Gold, Silver, and Bronze, Stevie® Award-winning nominations in The 2025 American Business Awards®. The winners were determined by the average scores of more than 250 professionals worldwide in the three-month judging process. Learn about the judging and awards process here.
Winners will be celebrated at the 23rd ABA awards banquet in New York on Tuesday, June 10. Learn more.
Customer Service Department of the Year - Computer Software
GOLD STEVIE® WINNER
Otus, Chicago, Illinois, United States: Otus' Customer Service Department
SILVER STEVIE® WINNER
London Computer Systems, Cincinnati, Ohio, United States: LCS - Customer Support Department
SoftPro, Raleigh, North Carolina, United States: SoftPro's Exceptional Support
SolarWinds Inc, Austin, Texas, United States: SolarWinds Digital Success Program
Synoptek LLC., Irvine, California, United States: Synoptek’s Client Delivery Services Department
BRONZE STEVIE® WINNERDocuWare Corporation, Beacon, New York, United States: Committed to doing quality work
NordPass, New York, New York, United States: NordPass
Customer Service Department of the Year - Financial Services
GOLD STEVIE® WINNER
Beyond Finance, Chicago, Illinois, United States: Beyond Finance's Company's Customer Service Department
SILVER STEVIE® WINNER
Forward Financing, Boston, Massachusetts, United States: Forward Financing’s Customer Service and Continuous Improvements
Human Interest, Inc., San Francisco, California, United States: Human Interest: Redefining Customer Service in the Retirement Industry
Kestra Holdings, Austin, Texas, United States: Kestra Builds Leading Service Team for High-Performing Financial Advisors
PayJunction, Santa Barbara, California, United States: PayJunction’s Customer Support
Prog Holdings, Salt Lake City, Utah, United States: Progressive Leasing's Customer Service Department
BRONZE STEVIE® WINNER
Fidelity Investments, Jersey City, New Jersey, United States: Fidelity Investments Customer Service Department
InvoiceCloud, Boston, Massachusetts, United States: InvoiceCloud
Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
SILVER STEVIE® WINNER
Buildertrend, Omaha, Nebraska, United States: Buildertrend | Customer Service Department
ClassWallet, Hollywood, Florida, United States: ClassWallet Customer Support Department
Delta Dental of Kansas, Wichita, Kansas, United States: Best in Class Customer Service
DrFirst, Rockville, Maryland, United States: DrFirst's Customer Service Department
MetLife Legal Plans, Cleveland, Ohio, United States: MetLife Legal Plans - Priority Client Service and Experience
Showdown Displays, Brooklyn Center, Minnesota, United States: EX = CX
TCL, Irvine, California, United States: TCL Customer Service Department
BRONZE STEVIE® WINNER
Alpha Warranty Services, South Jordan, Utah, United States: Alpha Warranty Service's Customer Service Department
Legal Resources, Virginia Beach, Virginia, United States: Excellence in Customer Service: Member Services Achievements
ModMed, Boca Raton, Florida, United States: ModMed’s Customer Service and Satisfaction Team
Popmenu, Atlanta, Georgia, United States: Popmenu Delivers Outstanding Customer Support to Restaurants
Customer Service Executive of the Year
GOLD STEVIE® WINNER
Showdown Displays, Brooklyn Center, Minnesota, United States: Jim Thomsen, VP of Customer Success
SILVER STEVIE® WINNER
Allstate Protections Plans, Brisbane, California, United States: Kristen Burrall, Vice President of Business Strategy and Operations
Cox Automotive, Atlanta, Georgia, United States: Mandi Fang, SVP Client Operations
Delta Dental of Kansas, Wichita, Kansas, United States: Kristen Hoffman, Chief Operating and Experience Officer
TCL, Irvine, California, United States: Chris Luna, Vice President of Customer Service
T-Mobile, Bellevue, Washington, United States: Kimberly Wyman, VP of T-Mobile for Business Customer Support
BRONZE STEVIE® WINNER
Allstate Protections Plans, Brisbane, California, United States: John Whelan, Vice President of Customer Experience
Horatio, New York, New York, United States: Jose Eduardo Herrera, Co-Founder & CEO
Customer Service Team of the Year - Financial Services & Insurance
GOLD STEVIE® WINNER
Delta Dental of Kansas, Wichita, Kansas, United States: Top Call Center
SILVER STEVIE® WINNER
Alliant Credit Union, Chicago, Illinois, United States: Alliant Credit Union’s Member Care Center: A Year of Transformational Success
Fidelity Investments, Westlake, Texas, United States: Fidelity Investments Customer Service Team
BRONZE STEVIE® WINNER
Guideline, Burlingame, California, United States: Service Excellence in Action: How Guideline’s Customer Service Team Surpassed Industry Expectations and Achieved 91% CSAT
Kestra Holdings, Austin, Texas, United States: Kestra’s Concierge Team Completes Multi-Year Journey to Service Excellence
Kestra Holdings, Austin, Texas, United States: Streamlining Success: Kestra Financial’s Leap to Onboarding Excellence
VisitorsCoverage Inc., Santa Clara, California, United States: How the VisitorsCoverage Customer Success Team Redefines Support with Authenticity, Education, and Innovation
Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
8x8, Campbell, California, United States: The Professional Services Team at 8x8
SILVER STEVIE® WINNER
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE's Customer Service Team
Lenovo, Morrisville, North Carolina, United States: Lenovo's Premier Support Team: Highlights & Accomplishments
Rentec Direct, Grants Pass, Oregon, United States: Rentec Direct's Customer Service Team
SheerID, New York, New York, United States: SheerID
TCL, Irvine, California, United States: From Efficiency to Excellence: A Holistic Approach to Training
BRONZE STEVIE® WINNER
Espresa, Palo Alto, California, United States: Espresa’s Global Customer Service Excellence in HR Tech
SolarWinds Inc, Austin, Texas, United States: SolarWinds Customer Team
Squarespace, Inc., New York, New York, United States: Customer Operations Training
Synoptek LLC., Irvine, California, United States: Women’s Health Connecticut Customer Service Team